Troubleshooting
Fix common ImageToLocation issues with uploads, processing delays, failed analysis runs, unexpected location results, credits, sign-in, and billing actions.
Use this page when uploads, analysis, or billing actions do not behave as expected.
Upload Button Does Nothing
Try these steps:
- Make sure the selected file is an image.
- Try a common format such as JPEG, PNG, or WebP.
- Refresh the dashboard and upload again.
- Check that you are signed in.
Analysis Stays in Processing
The analysis page refreshes automatically while a job is processing. If it takes longer than expected:
- Wait a little longer for large images.
- Refresh the page.
- Return to the dashboard and reopen the record.
- Try uploading a smaller or clearer image.
Analysis Failed
A failure means the app could not complete the run. Try:
- Uploading the image again.
- Choosing a clearer photo.
- Avoiding screenshots or heavily edited images.
- Checking whether your plan allowance is available.
Result Looks Wrong
AI geolocation is probabilistic. If the top candidate seems wrong:
- Read the reasoning and compare it with the actual photo.
- Review lower-ranked candidates.
- Switch between map and satellite view.
- Try a less cropped version of the photo.
- Verify using external sources before relying on the result.
Upgrade Does Not Open
If a pricing upgrade does not open checkout:
- Sign in first.
- Refresh the pricing page.
- Disable browser extensions that block popups or checkout pages.
- Try again from the same browser session.
Still Need Help
Capture the analysis ID from the page URL and describe what happened, including the upload file type, visible error message, and whether the record is processing, complete, or failure.