Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated by your use of the service, and information from service providers. This may include:

• Account information, such as name, email address, profile image, account ID, and authentication provider details.
• Uploaded images and file metadata, such as filename, file type, size, upload time, and storage identifiers.
• Analysis records, including AI-generated reasoning, candidate locations, coordinates, confidence scores, status, timestamps, and error messages.
• Billing and subscription information processed by payment providers, such as plan, payment status, renewal date, and transaction identifiers. We do not store full payment card numbers.
• Usage, device, and log data, such as IP address, browser type, pages viewed, referring URLs, actions taken, diagnostics, and approximate location derived from technical data.
• Messages you send to support, contact, or feedback email addresses.

2. How We Use Information

We use information to:

• Provide AI photo geolocation analysis, map views, candidate results, reasoning, and analysis history.
• Create, authenticate, secure, and maintain user accounts.
• Process subscriptions, plan allowances, billing events, and support requests.
• Monitor service performance, troubleshoot bugs, prevent abuse, and protect the service.
• Improve product quality, model workflows, usability, and documentation.
• Communicate service updates, security notices, support responses, and administrative messages.
• Comply with legal obligations and enforce our Terms of Service.

3. Image Handling

Uploaded images are processed to provide geolocation analysis. We may store images in object storage so you can view thumbnails, reopen analysis detail pages, and maintain analysis history. Images may be transmitted to AI processing providers and infrastructure providers as needed to generate results and operate the service.

Do not upload images containing sensitive personal data, private addresses, confidential documents, faces, children, or locations you are not authorized to process unless you are comfortable with that processing and have all required rights and permissions.

4. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, operate security features, measure usage, and improve the service. You can control cookies through your browser settings, but disabling them may affect core functionality.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers that help with hosting, databases, storage, authentication, maps, AI processing, payments, email, analytics, security, and customer support.
• When required by law, subpoena, court order, legal process, or to protect rights, safety, users, and the service.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate protections.
• With your direction or consent, such as when you choose to share results externally.

6. Retention and Deletion

We retain account information, uploaded images, analysis records, billing metadata, and logs for as long as needed to provide the service, maintain history, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

You may request deletion of your account data, uploaded images, or analysis records by contacting [email protected]. We will process deletion requests within a reasonable time, subject to legal, security, backup, fraud-prevention, and legitimate business retention needs.

7. Security

We use reasonable technical and organizational safeguards designed to protect information, including access controls, secure infrastructure, and operational monitoring. No online service can be guaranteed to be completely secure, and you use ImageToLocation at your own risk.

8. International Data Transfers

ImageToLocation and our service providers may process information in countries other than where you live. Those countries may have data protection laws different from your jurisdiction. Where required, we rely on appropriate transfer mechanisms and contractual protections.

9. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact [email protected]. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights.

10. Children's Privacy

ImageToLocation is not directed to children under 13 or the minimum age required by local law. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us at [email protected] so we can take appropriate action.

11. Third-Party Links

The service may link to third-party websites, maps, payment pages, or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the "Last updated" date above. Your continued use of ImageToLocation after an update means the updated policy applies to your use of the service.

13. Contact Us

For privacy requests or support, contact [email protected]. For general inquiries, contact [email protected]. For feedback, contact [email protected].

You can also review our Terms of Service.